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BOOKING TERMS AND CONDITIONS

When you choose to book onto a Prime Solo Adventures tour, you are entering into a contract with Joseph Crowton (Independent Travel Consultant and sole trader at registered address 22 Southside, 260-280 Leigh Road, Leigh-on-Sea, Essex, SS9 1DL, England.) and hereafter referred to as ‘Prime Solo Adventures’, ‘PSA’, ‘Prime’, ‘the company’, ‘us’, ‘we’, ‘our’).

The following Terms & Conditions constitute the terms of that contract, so please read them carefully. References to ‘you’ and ‘your’ refer to the first-named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If any part of the agreement is found to be invalid or unenforceable, then the remainder of these Terms & Conditions will not be affected and will remain enforceable. If there is anything you do not understand, or want to know, please contact us before booking.

1: Manage your booking

When you make a booking, you guarantee that you have the authority to accept and do accept the terms of these booking conditions. Your contract with Prime Solo Adventures is made once the following steps have been fulfilled:

(a) You have reserved your space on a Prime Solo Adventures tour, either on our website or via direct communication with the company.

(b) Prime Solo Adventures have sent you confirmation of your reservation. Your contract with Prime Solo Adventures commences on the date of issue of your reservation confirmation. You must check your reservation confirmation carefully and raise any queries with Prime Solo Adventures immediately upon receipt. This contract is made on the terms of these booking conditions, which are governed by English law (and English law only), and the jurisdiction of the English courts.

2: Your booking

By making a booking you agree that:

(a) You have read these Booking Conditions (as well as the ‘Important Information’ section on the specific tour page for the tour you have booked onto, as contained on our website) and have the authority to and agree to be bound by them;

(b) You appreciate and accept the risks involved in adventure travel;

(c) You consent to our use of personal data in accordance with our Privacy Policy and you are authorised on behalf of all persons named on the booking to disclose such personal details to us, including where applicable special categories of data (such as information on health conditions, disabilities and dietary requirements);

(d) You are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of the party are of the appropriate age to purchase those services;

(e) You do not suffer from any pre-existing medical condition or disability which may prevent you from actively participating in the tour – if any person suffers from any medical condition or disability which will or may affect their tour arrangements, please contact us before making your booking;

(f) You accept full financial responsibility for payment of the booking on behalf of yourself and all persons detailed on the booking.

3: Reserving your place on a tour

To book your space on a Prime Solo Adventures tour is free from charge. You simply need to reserve your space and no deposit is required. However, If your booking is made within 70 days of the departure date of that tour then the full tour cost is payable at the time of booking.

4: Acceptance of booking and final payments

If we accept your booking we will issue a confirmation invoice. A contract will exist between you and us from the date we issue the confirmation. Please refer to your booking confirmation for details regarding final payments. Payment of the balance of the trip price is due 70 days before the tour starting date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled by you.

5: Cancellation by you

Cancellation after your booking has been confirmed with us must be advised in writing, either via a letter to the office or an email. Cancellation charges will apply for the date your letter is received at the offices (so we recommend recorded delivery or registered post so there can be no dispute over this date) or from the date that your email is acknowledged by us (please call us if you do not receive an acknowledgement within 24 working hours of sending the email). The following cancellation charges will apply depending on the number of days, prior to the tour start date, that we are advised of your cancellation.

If the reason for your cancellation is covered under the terms of your insurance policy and you follow the procedure laid down by the insurers, you may be able to reclaim the cancellation charges, subject to any policy excess

Cancellation by you due to Unavoidable & Extraordinary Circumstances You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, the Tour Operator shall provide you with a full refund of the monies you have paid but will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office has changed its advice to warn against travel to your destination or its immediate vicinity after the date of your booking.

For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

6: Cancellation by Prime Solo Adventures

Prime Solo Adventures tries to never cancel a tour. If the number of passengers on a particular date is too low we will, subject to a minimum of a 30 days warning, either cancel the departure and offer an alternative or offer you a full refund.

Our trips are guaranteed to depart once they have four fully paid travelers unless the minimum group size for that tour specifically states otherwise. We may also cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events beyond our control it is not viable for us to operate the planned itinerary.

We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

7: Force Majeure

Except where otherwise expressly stated in these conditions, we regret we cannot accept liability, refund or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss or expense of any nature as a result of “Force Majeure”. For the purposes of these Booking Conditions, “Force Majeure” means any event beyond our or our supplier’s control, the consequences of which could not have been foreseen or avoided even if all due care and reasonable measures had been taken. Examples include warfare and acts of terrorism (and the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, natural or nuclear disaster, disease, fire, unavoidable technical problems with transport and all similar events outside the control of the party concerned.

8: Acceptance of Risk

You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

9: Inappropriate Conduct

Any person considered to be behaving in an antisocial manner and/or under the influence of alcohol or drugs may be refused boarding or removed from any flight. If in our reasonable opinion or in the opinion of our tour leader, a hotel manager or other person in authority, your behaviour is causing danger, damage or affecting the enjoyment of others, we reserve the right to terminate your holiday. Inappropriate behaviour can lead to Prime Solo Adventures refusing to accept any future bookings from the individual concerned. Such individuals may also be liable for prosecution. Prime Solo Adventures can take no responsibility for any additional expenses incurred or loss of holiday by individuals in any such circumstances. The company cannot accept any responsibility for the actions of other people outside its control.

10: Our responsibility to you

(1) We will accept responsibility for the arrangements we agreed to provide or arrange for you as an ‘organiser’ under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we do not remedy or resolve your complaint within a reasonable period of time, we will pay you reasonable compensation. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which we or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(a) the acts and/or omissions of the person affected; or

(b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or

(c) Force Majeure

(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause as follows:

(a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:

i) The extent of our liability will in all cases be limited as if it’s a carrier under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.

ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these Terms.

(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide us and our insurers with all assistance they may reasonably require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:

(a) which on the basis of the information given to us by you concerning your booking prior to us accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or

(b) relate to any business.

(7) We will not accept responsibility for services or facilities which do not form part of its agreement or where they are not advertised in our brochure or on our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

(8) Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Departure point will be the location where you commenced your first travel arrangement booked through Just You as listed on your booking confirmation. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided that we have been notified of these particular needs in advance. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

11: Your responsibilities

(a) Travel Advice: Prior to making a booking you are advised to check the advice issued by the Foreign & Commonwealth Office on your preferred destination by visiting the website: www.fco.gov.uk or by calling the Foreign Office Travel Advice Unit on 0845 850 2829. If the Foreign Office advises that people should not visit a particular country we will act on this advice.

(b) Passports, Visas, Travel Health and Immigration: It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide you with general information about these matters. You must check requirements for your own specific circumstances with the relevant embassies and/or consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.gov.uk/browse/citizenship/passports (or contact your own national passport office).

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

(d) Health: Where possible recommendations for necessary health requirements will be sent out to you or discussed with you before your booking is fully confirmed, however, we are not medical experts and further changes may occur prior to your departure. It is your responsibility to ensure that you obtain proper and detailed medical advice from your Medical Practitioner (GP) or travel clinic. As some vaccinations require more than one visit you should visit your Medical Practitioner (GP) at least 8 weeks prior to departure. If you have any medical condition / disability that may affect your ability to enjoy and pursue fully your arrangements you must notify the company.

(e) Travel Documents:

(i) It is important that you check all travel documents and tickets carefully to ensure that all details are correct and that the names correspond with your passport. Any errors must be reported to the company as soon as possible. We cannot accept responsibility for incorrect details on your travel documents unless caused by our negligence.

(ii) It is your responsibility to ensure that all members of your party are in possession of all necessary travel and health documents and have all necessary health certificates prior to departure. All costs of obtaining such documentation or vaccinations and certificates must be paid by you. We regret that we cannot accept liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation or have correct vaccinations/ certificates. You are also responsible for ensuring that all members of your party have adequate travel insurance.

(f) Flight timings: It is your responsibility for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The correct timings, using the 24 hour clock system, may have adjusted since you received your confirmation invoice. We cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents. If you miss your outbound flight for any reason but continue with your holiday you are responsible for notifying the airline concerned to protect your return flight.

(g) Behaviour: Most people go on holiday for rest and relaxation, so if in our reasonable opinion or that of any airline, pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property, or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. If you are evicted from a hotel, at the discretion of the hotel management, or prevented from travelling at the discretion of an airline or other transport provider, or subject to arrest, no refund or compensation will be paid, nor will we have any further responsibility towards you including the provision of any return travel arrangements or pay you any compensation whatsoever.

(h) Luggage and belongings: All luggage and personal effects are your own responsibility at all times.

12: Travel Insurance

Travel insurance is mandatory for all our travellers and should be taken out at the time of, or prior to, booking.

(a) It is a condition of our acceptance of your booking with us that you take out insurance at the time of, or prior, to booking, and it is your responsibility to do so. Travel insurance should be adequate to your needs and provide cover for personal injury, death, medical and repatriation costs in the countries which you intend to visit, together with cover for loss of baggage and valuable, personal liability, delay, cancellation, curtailment, missed departure and legal expenses and cover the entire duration of your tour.

(b) If you suffer from any disability or medical condition you should disclose this to the insurers.

(c) Please note that special insurance may be required if you intend to scuba dive or undertake any other dangerous sports activities. We cannot be held responsible if you purchase an inadequate insurance policy or if you fail to notify your insurance company of any factors affecting your particular requirements for cover. If you fail to take out adequate travel insurance it will be deemed that you have indemnified the company from any consequential loss.

13: Accuracy

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. On very rare occasions, we may unfortunately make a genuine mistake in the price we quote and subsequently confirm to you for your holiday. This may come to light at any time prior to your holiday. We are not obliged to honour the original price if a mistake has been made when pricing your holiday. We will ask you to meet any additional costs if you wish to go ahead with the holiday. However, should you not wish to meet these additional charges, you may cancel your holiday with a full refund.

14: Prices

We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:

(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(b) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and

(c) the exchange rates relevant to the package.

However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us (except for any insurance premiums and any amendment charges and/or additional services or travel arrangements).

Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

15: Surcharges

We reserve the right to apply surcharges to our holiday prices only where we believe it is unavoidable and only in the event of:

(a) Governmental action

(b) Extreme currency fluctuations

However, once we have sent you have paid in full for your tour no surcharges will be made.

16: Cutting your trip short

If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

17: If we change your tour

If we make an insignificant change to your tour, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of ‘insignificant changes’ include change of accommodation to another of the same or higher standard, changes to the order of included activities (or excursions), slight changes to transport and transfer details and changes of included activities (or excursions) where the initially mentioned activity (or excursion) is no longer possible.


Very rarely we may have to make a significant change to your confirmed arrangements. Examples of ‘significant changes’ include the following, when made before departure:

(a) A change of accommodation area for the whole or a significant part of your time away.

(b) A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

(c) A significant change to your itinerary, missing out one or more destinations entirely.


If we have to make a significant change, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

(a) accepting the changed arrangements; or

(b) having a refund of all monies paid; or

(c) accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or

(d) if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

18: Complaints

If you have cause for complaint whilst on your tour, this must be brought to the attention of your tour leader or local representative and the relevant supplier (e.g. hotelier) immediately who will endeavour to put things right. Failure to report your complaint in this way may jeopardise any claim you subsequently make and possibly reduce or even extinguish any compensation or refund entitlement you may have had. Should the tour leader, local representative or relevant supplier be unable to resolve the problem then you should contact Prime Solo Adventures directly on the emergency number supplied to you before your tour starts. It is only if you do this that the company has the opportunity to put matters right on the spot. It is deemed unreasonable to take no action whilst on holiday, but then to write a complaint letter on your return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company in writing to arrive within 30 days of your return. We will acknowledge your written notification within 14 days and provide a detailed response within 28 days of receipt of your letter. Failure to take either of these steps will deny the company the opportunity to resolve the problem immediately and / or investigate properly. In consequence, this may affect your rights under this contract. You can also access the European Commission Online Dispute Resolution (ODR) platform at www.ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

19: Financial Protection

If your tour includes flights then your booking is protected by ATOL (Air Travel Organisers Licence). ATOL is administered by the CAA (Civil Aviation Authority). It is a legal requirement that we report all bookings that include flights to the CAA so that your trip is ATOL protected.

If your tour does not include flights then your booking is fully protected by The Travel Vault/Towergate. This cover is included in your booking with Prime Solo Adventures. The Travel Vault/Towergate operate an insurance scheme that protects your money should we cease trading. This means that The Travel Vault/Towergate will refund all of the monies paid to us for your tour.


The Travel Vault/Towergate provide this statement to explain your protection:

“Prime Solo Adventures is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ‘’ The Package Travel and Linked Travel Arrangements Regulations 2018’’ all passengers booking with Prime Solo Adventures are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Prime Solo Adventures. This insurance has been arranged by The Travel Vault in conjunction with Towergate Travel through Zurich Insurance PLC.”


Claims: In the unlikely event of insolvency, you should inform Towergate Travel immediately on +44 (0)1932 334140 or by email at tcs@towergate.co.uk. Please ensure you retain the booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for travel insurance. This policy will not cover any claim relating to flights (that is what the ATOL cover is for). If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.

20: Minimum numbers on tours

All our tours are based on a minimum number (usually four) and Prime Solo Adventures reserves the right to cancel a tour if such numbers are not reached. You will then have the choice of booking an alternative break with us, changing your departure date at the appropriate additional cost or a reduction depending on cost, or a full refund.

21: Accommodation

(a) The hotel ratings stated are based on local tourist authority standards and may not be equivalent to the same standards used in the UK.

(b) The amenities and facilities advertised for each hotel may at times be unavailable or change without notice.

(c) It is common practice that hotels may ask for a debit or credit card as security deposit for incidentals charged to the room. If you decline to provide this information, your check-in may be refused, resulting in the termination of your Prime Solo Adventures tour. Prime Solo Adventures can take no responsibility for any loss incurred under these circumstances.

22: Included/Not included

Details of what is included in your tour can be found on the tour page and in your confirmation documents. The following items are examples of what is not included: international flights, holiday insurance, personal expenses, visa fees, overseas airport taxes, excess baggage charges, gratuities, sports equipment carriage, local charges for facilities and equipment, any new government compulsory charges and additional sightseeing and excursions booked in tour. Most activities and excursions are included but there are some opportunities to book additional optional activities and excursions.

23: Optional excursions and activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.

24: Itineraries

Many of these holidays involve travelling, touring, train journeys, local flights or boat journeys, sometimes long distances and across borders. Whilst we make every effort to adhere to the itinerary printed it should be understood that changes may be necessary once the holiday has commenced due to influences out of our control such as weather, political, or transportation conditions.

25: Flight and transportation delays

If you miss your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.

26: Prompt Assistance

If, whilst you are on the tour, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require the assistance which is not owing to any failure by us, our employees or subcontractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or another transport supplier may, however, pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

27: Data protection policy

The privacy of your personal information is important to us. To ensure that your tour runs smoothly, we need to use information such as your name and address, special needs, dietary requirements etc. We will apply appropriate security measures to protect the data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. The information may be supplied to security or credit checking companies, and to public authorities such as customs and immigration if required by them or required by law. Additionally, if your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strict as in the UK. We will only pass data, including sensitive information regarding disabilities or dietary or religious requirements, to people responsible for your travel arrangements. If we cannot pass this information to relevant suppliers, in the EEA or elsewhere, we cannot provide your booking. In making this booking, you consent to this information being passed to relevant people. You are entitled to a copy of your information held by the company. If you would like to see the information please contact the company. We may issue a small charge for providing this service.